Terms of Service
These terms govern your use of Whodu's platform and services. Please read them carefully.
Quick Summary
Your Rights
- • Use our platform for legitimate purposes
- • Access customer support and assistance
- • Cancel services according to our policy
- • Privacy protection as outlined in our Privacy Policy
Your Responsibilities
- • Provide accurate information
- • Use services respectfully and legally
- • Pay for services as agreed
- • Follow community guidelines
1. Acceptance of Terms
By accessing or using Whodu's website, mobile application, or services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.
These terms apply to all users, including customers seeking services and service providers offering their expertise through our platform.
2. Service Description
What We Provide
Whodu is a digital platform that connects customers with verified service professionals for home services including:
- • Cleaning services
- • Handyman and repair services
- • Maintenance and installation services
- • Other home improvement services
Platform Role
Whodu acts as an intermediary platform. We facilitate connections between customers and service providers but are not directly responsible for the actual service delivery. Each service provider is an independent contractor.
3. User Accounts and Registration
Account Requirements
- • You must be at least 18 years old to create an account
- • You must provide accurate and complete information
- • You are responsible for maintaining account security
- • One person may not maintain multiple accounts
- • You must notify us of any unauthorized account access
Account Termination
We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or pose risks to our community.
4. User Conduct and Prohibited Activities
Acceptable Use
- • Use services for legitimate purposes only
- • Treat all users with respect and professionalism
- • Provide honest reviews and feedback
- • Comply with all applicable laws and regulations
Prohibited Activities
- • Fraudulent or deceptive practices
- • Harassment or discriminatory behavior
- • Unauthorized access to accounts or systems
- • Spam, solicitation, or unauthorized marketing
- • Circumventing platform fees or policies
5. Service Provider Terms
Requirements
- • Must be properly licensed and insured where required
- • Must provide accurate service descriptions and pricing
- • Must maintain professional standards and quality
- • Must comply with all local laws and regulations
- • Must respond to customer inquiries promptly
Fees and Payments
Service providers agree to pay platform fees as outlined in their provider agreement. Fees are deducted from payments for completed services.
Payments are processed through our secure payment system, and providers receive payment according to our payment schedule.
6. Customer Terms
Booking and Payment
- • Payment is required at the time of booking
- • Prices are set by individual service providers
- • Additional fees may apply for special requests
- • Cancellation policies vary by service provider
Property Access and Safety
- • You must provide safe access to your property
- • You are responsible for securing valuables
- • You must disclose any potential hazards
- • You must be present or arrange access as agreed
7. Payments and Refunds
Payment Processing
- • All payments are processed securely
- • We accept major credit cards and digital payments
- • Payment is charged upon service completion
- • Receipts are provided electronically
Refund Policy
- • Refunds are available for unsatisfactory services
- • Refund requests must be made within 48 hours
- • We investigate all refund claims fairly
- • Partial refunds may be offered for partial services
8. Liability and Insurance
Platform Liability
Whodu provides a platform service and is not liable for the actions, quality of work, or conduct of service providers. Our liability is limited to the fees paid for platform services.
Insurance Coverage
We maintain general liability insurance for platform operations. Service providers are required to maintain their own insurance coverage for their services.
Dispute Resolution
We provide dispute resolution services to help resolve conflicts between customers and service providers, but we are not liable for the outcomes of such disputes.
9. Intellectual Property
All content, trademarks, logos, and intellectual property on the Whodu platform are owned by Whodu or our licensors. Users may not:
- • Copy, modify, or distribute our content without permission
- • Use our trademarks or logos without authorization
- • Reverse engineer or attempt to extract source code
- • Create derivative works based on our platform
10. Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these terms by reference.
Read our Privacy Policy →11. Termination
By You
You may terminate your account at any time by contacting customer support. You remain responsible for any outstanding obligations.
By Us
We may suspend or terminate accounts for violations of these terms, illegal activity, or risks to our platform or community. We will provide notice when possible.
12. Changes to Terms
We may update these Terms of Service from time to time. We will notify you of material changes by:
- • Posting updated terms on our website
- • Sending email notifications to registered users
- • Displaying notices on our platform
Continued use of our services after changes take effect constitutes acceptance of the new terms.
13. Contact Information
If you have questions about these Terms of Service, please contact us:
123 Tech Street
San Francisco, CA 94105
United States
By using Whodu, you agree to these terms. Thank you for being part of our community.